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Frequently Asked Questions

  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • What are your hours of operation?
    Monday thru Sunday 8:00am - 8:00pm
  • What is the easiest cigar cutter ?
    While its all a personal preference, most guys feel the punch is the easiest.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Where do you ship to?
    Everywhere besides Utah and Hawaii
  • What's the proper way to cut a cigar?
    With a guillotine cutter, cut off a small section of the crown. With a V-cut cigar cutter, place the cap of the cigar in the cutter and just cut the tip. With a punch cutter, place the punch blade on the cap side of the cigar push and twist the cutter into the cigar.
  • What are your hours of operation?
    Monday thru Sunday 8:00am to 8:00pm
  • What is the proper way to light a cigar?
    With the foot of the cigar in hand, take the lighter to the foot of the cigar and rotate the cigar evenly. Once toasted blow into the ember. Take a couple puffs then look at the foot of the cigar to make sure it is burning even.

© 2023 by ChancyB's Cigar Shop, Inc.

Online Shop

Chancy B's Cigar Shop

Follansbee, WV 26037

304-639-2019

304-559-9590

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Shipping & Return Policy

Our shipping policy ensures that your orders are processed and dispatched promptly.   You will receive a tracking number once your order has shipped. If you are not completely satisfied with your purchase, our returns policy allows you to return items within 30 days for a full refund or exchange. Please ensure that items are in their original condition and packaging for a smooth return process.

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